1 year extended hardware and software support agreement for one terminal applicable to all TimeVision and TimeVision Plus Packages.
Terms and Conditions
1.0 PERIOD OF AGREEMENT
1.1 This agreement shall be for an initial minimum period of 12 months (1 year).
1.2 This agreement shall be automatically renewed on a yearly basis unless cancelled in writing and sent to us by recorded delivery, not less than 90 days prior to the renewal date.
1.3 If cancellation is not received in writing within the minimum specified period, the yearly fee remains payable in full
2.0 TERMS
The support shall comprise the following:
2.1 Correcting with reasonable expedition any programming errors in the Computime Systems software product identified during its use by the customer.
2.2 The operation of a query answering service whereby Computime Systems will answer any written or telephone query from the customer relating to the operation of the Computime Systems software.
2.3 The operation of a query answering service whereby Computime Systems will answer any written or telephone query from the customer relating to hardware difficulties supplied by Computime Systems and included in the product schedule.
2.4 Authorised access to internet support via Computime Systems official website for free updates and documentation.
2.5 Labour towards repairs made to hardware supplied by Computime Systems and included in the product schedule.
2.6 Support is provided between the hours of 9.00 am and 5.00 pm
Monday to Friday excluding English Public Holidays.
2.7 Computime reserves the right to increase the Annual Support fees in line with inflation rates and to reflect a fair and competitive price for the services we offer
3.0 THE CUSTOMER AGREES
3.1 To use only those material, supplies and media approved by Computime Systems when operating or maintaining the equipment.
3.2 To provide adequate storage and protection of media.
3.3 To ensure adequate suitable supply of electricity is available for the correct operation of the equipment and to take reasonable care that it does not become affected by other equipment connected to the same circuit. If in the opinion of Computime Systems voltage stabilisation is required, it must be provided at the owner’s expense.
3.4 To operate, use and treat the equipment in a proper and prudent manner and to avoid any activity in the vicinity of the equipment, which may be prejudicial to the correct functioning of the equipment.
3.5 To immediately inform Computime Systems of any changes in the location of the equipment which is subject to this agreement.
3.6 To ensure adequate network with sufficient free bandwidth is available.
3.7 To provide and maintain a suitable computer and network system in accordance with Computime Systems recommendation.
3.8 To maintain and make regular backups of the database.
3.9 To pay the support invoice on or before the due date
4.0 EXCLUSION
4.1 Service required as a result of damage caused directly or indirectly by accident, neglect, misuse, alteration to the equipment, unfavourable environmental conditions and electrical current fluctuations.
4.2 Database repair as a result of improper use by the customer.
4.3 Service whereby hardware supplied by Computime Systems and listed in the schedule is deemed to be beyond repair.
4.4 Service which in the opinion of Computime Systems is impractical to perform due to alteration in the location of the equipment or its connection to any device or peripheral which is not approved by Computime Systems.
4.5 Service required as a result of using supplies and media not approved by Computime Systems.
4.6 Replacement parts.
4.7 Onsite visits.
4.8 Remote desktop connection.
5.0 PAYMENT
5.1 The support fee is payable yearly in advance. Such payment becomes due and payable from the date of this agreement and thereafter on each renewal date. All invoices are payable in full within 30 days of the date of invoice.
5.2 In the event that You fail to pay any amount owing to Us by the due date, Computime reserves the right to charge interest on the amount under The Late Payment of Commercial Debts (Regulations) 2013
5.3 Collection charges of £20.00 plus 5% late payment interest on invoice amount will be charged on all accounts 14 days in arrear
6.0 MODIFICATION
6.1 The customer may not modify, amend, alter or in any other way interfere with the product or merge the product with other data or systems unless authorised in writing by Computime Systems. The customer will not interrogate or list the source programs comprising the product.
6.2 The customer may not modify, amend or delete any part of these Terms & Conditions
7.0 GOVERNING LAW
7.1 This agreement shall be governed by English Law and each party hereby submits to the exclusive jurisdiction of the English courts.
8.0 ASSIGNMENT
8.1 In the event of the customer named in this agreement, changes the trading name, all obligations under this agreement will automatically be transferred to the new trading name, unless Computime systems are notified in writing no less than 90 days.